Refund policy
Navun Skin Refund Policy
Last Updated: 23/05/23
Navun Skin is committed to ensuring customer satisfaction with our products and service, and we stand by the quality of our products.
In accordance with the Australian Consumer Law, we provide certain guarantees which cannot be excluded.
You are eligible for a refund or product replacement if you return the product to our warehouse within 14 days of receiving it, subject to the conditions outlined below:
- The product has not been used or opened.
- There are no signs of wear and tear on the product or its packaging.
- The product's packaging is not damaged in any way.
Please be aware that if the product's packaging is damaged or if the product has been opened or used, we unfortunately cannot provide a refund or replacement.
Kindly note that any refund provided will not include the initial shipping fee. Additionally, a restocking fee of 10 AUD will be deducted from the final refund amount.
This policy is intended to ensure fair resolution and customer satisfaction. We appreciate your understanding. For further inquiries or to initiate a return, please contact us at support@navunskin.com